Refund policy
At Nelly's Hair & Beauty, we value your satisfaction and strive to provide quality products and exceptional service. To ensure clarity and fairness, please read our return and refund policy carefully before making a purchase.
Refund Policy
All sales are final.
We do not offer refunds on any products once an order is placed. Please double-check your items, quantities, and shipping details before completing your purchase.
Return Policy
We accept returns under the following conditions:
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Return Window: Products must be returned within 3 days of delivery.
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Approval Required: All returns are subject to approval by Nelly's Hair & Beauty. Items will be inspected upon return. Only products that meet our return criteria will be accepted.
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Condition of Item: Products must be unused, unopened, and in their original packaging. Items that appear used, tampered with, or damaged will not be accepted.
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Return Shipping Costs: All delivery-related expenses, including return shipping costs, are the responsibility of the customer. We do not provide return labels.
How to Initiate a Return
To request a return, please email us at nellyshairandbeauty@gmail.com within 3 days of receiving your order. Include the following information:
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Your full name and contact info
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Order number
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Product(s) you wish to return
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Reason for return
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Clear photos and videos
Once we review your request and verify the item’s eligibility, we will provide further return instructions.
Important Notes
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Unauthorized or late returns will not be accepted.
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If your return is approved, we will notify you by email.
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Refunds are not issued under any circumstances. Approved returns may be exchanged or credited (if applicable) on a case-by-case basis.
Need Help?
For questions about this policy or help with a return request, please contact us:
📧 nellyshairandbeauty@gmail.com
📍 14 East Palisade Avenue, Englewood, NJ 07631, US