Privacy policy

Last updated: August 8, 2025

Nelly's Hair & Beauty operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nelly's Hair & Beauty is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

“Personal information” refers to data that identifies or can reasonably be linked to you or another person. This does not include de-identified or aggregated information.

We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and applicable laws:

  • Contact details: name, address, billing/shipping address, phone number, email.

  • Financial information: credit/debit card info, payment confirmations, transactions.

  • Account information: username, password, preferences, settings.

  • Transaction information: items viewed, added to cart/wishlist, purchased, returned, or canceled.

  • Communications: emails, customer support messages, feedback.

  • Device information: device, browser, IP address, unique identifiers.

  • Usage information: how you interact with the Services.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you – when you create an account, place an order, or contact us.

  • Automatically – via cookies, analytics tools, or your browser/device.

  • Service providers – e.g., payment processors, IT vendors.

  • Partners or third parties – for marketing, advertising, or analytics.

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

To fulfill orders, process payments, provide customer support, enable product reviews, personalize your experience, and remember your preferences.

2. Marketing and Advertising

To send promotional emails or messages and show you personalized ads on our site and others.

3. Security and Fraud Prevention

To secure your account, monitor fraud, detect suspicious activity, and protect your data.

4. Communication

To respond to your inquiries, provide updates on orders, and manage your customer relationship.

5. Legal Compliance

To comply with applicable laws, respond to legal requests, and enforce our terms and policies.

How We Disclose Your Personal Information

We may disclose your information in the following circumstances:

  • With Shopify, vendors, and service providers (e.g., fulfillment, analytics, payment processors).

  • With business and marketing partners for advertising (in line with your consent or applicable rights).

  • At your request or direction (e.g., shipping, social logins).

  • With our corporate affiliates.

  • In a business transaction (e.g., merger, sale).

  • For legal compliance (e.g., law enforcement requests, litigation).

Relationship with Shopify

Nelly's Hair & Beauty is hosted on Shopify. Shopify collects and processes some of your personal information to help us provide and improve our Services.

Shopify may use your data across its network of merchants for analytics and personalization. You can review their privacy practices and your rights here: Shopify Consumer Privacy Policy. To exercise privacy rights related to Shopify's processing, visit: Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to other websites. We are not responsible for their privacy practices or content. Please review their privacy policies independently.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe your child has provided us personal information, contact us to request deletion.

Security and Retention

We take reasonable measures to protect your data but cannot guarantee absolute security. Please avoid sending sensitive information through unsecure channels.

We retain your information as needed to fulfill the purposes outlined in this Policy, including legal compliance, dispute resolution, and enforcing our terms.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Portability

  • Right to Opt Out of sale or sharing for targeted advertising

You may also manage communication preferences using the unsubscribe link in promotional emails.

We do not discriminate against you for exercising your rights. To exercise your rights, contact us using the details below or use our website’s privacy tools.

We may need to verify your identity before fulfilling your request. Authorized agents may act on your behalf with proper verification.

Complaints

If you have any concerns or complaints about how we handle your personal information, contact us at the information below. Depending on your location, you may also contact your local data protection authority.

International Transfers

Your personal information may be processed in countries other than your own. When transferring data from the EEA or UK, we rely on lawful mechanisms like Standard Contractual Clauses or equivalent safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and provide notice as required by law.

Contact Us

If you have any questions or wish to exercise your privacy rights, contact us at:

Email: nellyshairandbeauty@gmail.com
Address: Nelly's Hair & Beauty
14 East Palisade Avenue, Englewood, NJ 07631, US